HOW TO PLACE AN ORDER

Payment can also be made ​​through PayPal


WHAT TO DO WHEN YOU CAN NOT MAKE AN ORDER?

If you experience difficulty in placing an order, you will be able to contact us by phone and through our customer service, we will help you to achieve the same without however take for himself the said order. For your security and simultaneously to the quality of our service, orders will be carried out directly by the client in the online system.


WHAT IS THE MINIMUM AMOUNT OF PRODUCTS CAN I ORDER?

The minimum order quantity is 1 product. To order just one item, please contact us through our email or by phone, since logistics costs will have to be adjusted.


HOW TO MAKE THE PROCESS OF BUYING?

The Purchase process is quite simple and intuitive. When you see the desired tire enter the desired quantity and click the icon to add to the shopping cart.

Then you can make new search or view the shopping cart to confirm ( s ) your order (s ) .

Then prompted to enter their username and password if you are registered , or fill out the registration if you are a new customer you will be . In the case of a new customer , do not forget the successful completion of your client record including the possibility of two reference addresses one for issuing invoice and another to receive your order .

Once in the shopping cart you can change the above quantities by simply selecting the new amount . You can also dispose of the product in question from the list by clicking the

Finally get the content of the order in your email and you can also print your order . After checking our stocks confirm pro-forma invoice for your order .


HOW DOES THE SPONSORSHIP TO OTHER CUSTOMERS?

When you Sponsors another client you have to indicate the email of your sponsored so that your sponsored can qualify for a discount of 3 € in your own order.
Eight days after the order your sponsored, receive a coupon with bonuses of € 5 on your online account to discount in your future order.


PERSONAL DATA IS CONFIDENTIAL?

In accordance with the European Directive of 11 March 1996 on the legal protection of databases such personal information is collected directly by the interested person information. The processing of data on our website are not offered in connection with any other computer processing. The data collected are not given to third parties and also do not ship outside the European Union.


FORGOT YOUR PASSWORD. HOW TO RECOVER IT?

E-MAIL AND MY PASSWORD

For security reasons, we do not have access to your password.

Must click on "Login" at the top of the page, then on "(forgot password?)" Put your email and instantly receive a password that you can change and customize once connected to your account .


HOW DOES WORK THE CAVESDALAGOA.PT ACCOUNT ?

At any time, you can review and change your personal data. Should only connect to your online account, and under "more information" make the necessary changes. To remove your online account, you have to make in order for the contact form below or in your account by clicking on "more information" then "delete my account" Warning: this action is irreversible and all your account information will be permanently lost.


WRONG INFORMATION ABOUT THE LOCAL DELIVERY. HOW TO PROCCED ?

If the customer has mistakenly entered the place of delivery of the goods and it still does not have information on the number of order CTT express, duty will contact us as soon as possible to avoid the problem.

If the order has already been shipped so already register, then after the client information to arrange rectification to minimize the inevitable setbacks. In this case, the customer will have the burden of postage delivery of a second, since the first ever run on our own.


WHAT TO DO IN CASE OF FAILURE OF PRODUCTS IN MY ORDER?

In case there products lacking in delivery, it is obligatory to mention the customer in writing the amount of accepted products on the waybill, which may ask the carrier.
Then you must contact us by phone with information from the Transportation Guide number to have solved the problem in the shortest amount of time.


WHAT TO DO WHEN YOU HAND IN ORDER DATE SCHEDULED?

In the lack of delivery of the goods on time and warned by our service, the customer must contact us by phone in order to locate immediately the delivery problem and arrange for their immediate regularization.


WHAT HAPPENS WHEN YOU ARE NOT IN THE DELIVERY OF THIS ORDER ?

When the customer is not present to the receipt of your order the services of CTT express leave a card informing you how to do the removal of the goods.


HOW DOES THE SHIPPING FOR AUTONOMOUS REGIONS?

To the Autonomous Regions, dispatched the goods to our shipping up to 17:00 4th Fair, with the weekly output of ships and arriving Monday 6th of the same in 3rd Fair next week to major ports.

The sea freight borne by the customer and is payable on delivery of the goods.


MERCHANDISE MUST BE RETURNED IN THE RESIDENCE ADDRESS OF CUSTOMER ?

We can deliver the goods at an address different from the customer's residence. To this end, we provide the customer account record another space to be referenced a location different delivery.


MERCHANDISE CAN BE DELIVERED DIRECTLY IN RESIDENTIAL CUSTOMER ADDRESS ?

Our willingness to delivery is complete, either to the address of the client or to another dwelling to indicate the registration of your account.

At the request of CTT express inform the telephone call from our client in the Transportation Guide in order prevent any difficulty in delivery.


WHAT ARE THE TERMS OF DELIVERY?

Mainland Portugal deliveries take place at most two business days.

To the Autonomous Regions, dispatched to our forwarder up to 17:00 4th Fair, with the weekly output of ships and arriving Monday 6th of the same in 3rd Fair next week to major ports.


WHAT ARE THE COSTS OF SHIPPING ?

Continental Portugal for goods deliveries are free.

To the Autonomous Regions of the Azores and Madeira, transport is free to the Port of. The sea freight borne by the customer and is payable on delivery of the goods.


DOES CAVES DALAGOA PROVIDES SOLUTIONS CREDIT?

Also offer the possibility of having access to credit after bank analysis.


CAN I MAKE PAYMENT BY BANK TRANSFER?

You can make your payment by bank transfer to the following NIB

 

0000 0000 0000 0000 0000 0

 

NIB belongs to our Bank account name here Insituição No. 000000000000000 in the name of: CAVES DALAGOA


IS THERE A CHARGE AGAINST DELIVERY?

Our logistics service through CTT Express takes delivery of the goods against payment in cash or check you must belong to whom the invoice is passed-R.

THE COLLECTION HAS A SERVICE CHARGE IN THE AMOUNT OF € 4.92 VAT INCLUDED.

THIS SERVICE IS ONLY AVAILABLE TO MAINLAND PORTUGAL
.


CAN I PAY BY ATM?

Through our website, by accessing CREDIT ACCOUNT can generate a payment reference machine.

Payment by ATM provides its users increased security, through the obligation to enter a passcode, while facilitating payments as commitments are made ​​in real time.


WHAT ARE THE MODE OF PAYMENT?

The cavesdalagoa.pt has five methods of payment: MULTIBANCO; THE CHARGE AGAINST DELIVERY, BANK TRANSFER, PAYPAL, CREDIT ACCESS.


HOW DOES WORK THE REIMBURSEMENT OF AN ORDER CANCELLED?

The refund for a canceled order is made as is reported in our Terms & Conditions.


CAN I CANCEL AN ORDER? IN WHAT CONDITIONS?

Following the implementation of an order the customer can request its cancellation without any damage if it is not already checked.

If your order has been dispatched, you can arrange your return in accordance with our Terms of Sale.


DOES YOUR PRODUCTS HAVE WARRANTY?


HOW DOES DISCOUNTS WORK?

Our prices are net and are not subject to any discount or other adjustment. 
 
ALL OUR PRICES ALREADY INCLUDE VAT AND Ecovalor, AND HAS THE OFFER OF DELIVERY SHIPPING IN CONTINENTAL TERRITORY AND TO THE PORT OF LEIXÕES FOR AUTONOMOUS REGIONS.

WHAT THE AVAILABILITY OF STOCK OF YOUR PRODUCTS?

All products displayed on the website are in stock, except sale or possible reserves however. If the products in question do not appear, it means they are not available.


WHAT HAPPENS IF ORDERED GOODS ARE DAMAGED OR ARE DEFECTIVE?

Our goods travel under cover of insurance filed with CTT express. So if any goods are delivered damaged, the customer will only take the trouble to refuse delivery and provide in writing the reason for refusal on the waybill, you can ask the carrier. 
To abbreviate the problem must also inform us with the necessary brevity in order to be immediately sent new order.